Shipping policy
Every Trunk or Scream order ships free, tracked, within the United States.
Where we ship
We ship to addresses in the United States only, including Alaska, Hawaii and US territories. We do not currently ship internationally. If you place an order from outside the US, we will contact you and refund it in full.
Cost
- Standard — free on every order. No minimum spend.
- Express — $15.00. Optional, chosen at checkout, and faster in transit.
How long it takes
Most Standard orders arrive within 4–5 business days of you placing them. That figure is door to door — it includes the time we take to pack your order, not just the time it spends with the carrier.
Express is faster in transit and typically arrives in 1–2 business days.
Business days are Monday to Friday and exclude US public holidays. Orders placed at a weekend or on a holiday begin processing the next business day.
Ordering for Halloween? Leave at least 5 business days before your event for Standard, or choose Express at checkout if you are closer to the date.
Tracking
Every order is tracked. You will receive a shipping confirmation email with your tracking number as soon as the parcel leaves us. Tracking can take up to 24 hours to show its first scan — that is normal and does not mean anything is wrong.
Delays
The 4–5 business day window is an estimate, not a guarantee. Carrier delays, weather and public holidays can push delivery past it. If your order has not arrived within 10 business days, email contact@trunkorscream.com with your order number — we will chase the carrier and, if the parcel cannot be found, replace or refund it in full. If we ever expect to miss the window by a meaningful margin, we will email you and you may cancel for a full refund.
Wrong or incomplete addresses
Please check your address at checkout. If an order is returned to us because the address was incorrect or incomplete, we will contact you and either reship it or refund you in full. If you spot a mistake, email us immediately — we can usually correct it before the parcel leaves.
Damaged in transit
If your order arrives damaged, email contact@trunkorscream.com with your order number and a photo. We will send a replacement at no cost or refund you in full.
Returns
We replace or refund any order that arrives damaged, faulty or wrong. We do not accept change-of-mind returns. See our refund policy for the detail.
Questions
Email contact@trunkorscream.com or call +1 936-405-4997. Trunk or Scream, 3100 Scott Dr, Austin TX 78734, United States.