Refund policy

Every Trunk or Scream figure is checked before it ships. If yours turns up damaged, faulty or wrong, we put it right at no cost to you.

Damaged, faulty or wrong items

If your order arrives damaged, stops working as described, or you received the wrong character or quantity, email contact@trunkorscream.com within 30 days of delivery with your order number and a photo of the problem.

We will send a replacement at no cost to you, or refund you in full, your choice. You are never charged shipping for a replacement, and we will not ask you to post anything back unless the carrier needs it for a claim.

Change-of-mind returns

Because our figures are seasonal display props, we do not accept returns or give refunds for change of mind, the wrong character choice, or items that have been used. Please check the size and fit details on the product page before you order, and email us with any question first. We are happy to help you choose.

Cancelling an order

Orders are packed quickly. If you email us before your order ships, we will cancel it and refund you in full straight away. Once it has shipped it can no longer be cancelled.

Lost or missing deliveries

If tracking shows delivered but the parcel is not with you, or it has not arrived within 10 business days, contact us and we will open a claim with the carrier and replace or refund the order.

How refunds are paid

Approved refunds go back to the original payment method. Your bank or card issuer typically takes a further 5–10 business days to post it, which is outside our control.

Questions

Email contact@trunkorscream.com or call +1 936-405-4997. Trunk or Scream, 3100 Scott Dr, Austin TX 78734, United States.